1. Acceptance of Agreement

These Terms & Conditions (the "Terms") form a legally binding agreement between you ("Client", "Agent", "You") and ListingPrep, including its owners, officers, employees, contractors, subcontractors, photographers, cleaners, installers, vendors, agents, successors, and affiliates (collectively, "ListingPrep", "we", "us", "our"). By submitting a booking, paying an invoice, providing access to a property, or using any deliverable produced by us, you irrevocably accept these Terms in full, on behalf of yourself, your brokerage, your team, the property owner, and any other party on whose behalf you are acting. If you do not have authority to bind those parties, you must not book our services.

2. Services & Scope

ListingPrep coordinates and delivers real estate listing preparation services which may include HDR photography, iGuide floor plans, surface-prep cleaning, lockbox supply and installation, "For Sale" sign installation and removal, signage coordination, and virtual staging, in each case strictly limited to the scope, deliverables, quantities, and property specifications listed on our website for the package selected at the time of booking. Anything not expressly listed is excluded. We may, at our sole discretion, substitute equivalent personnel, vendors, equipment, or methods without notice.

3. Pricing, Payment, Taxes & Square Footage

All prices are in Canadian dollars and exclude applicable taxes (HST), which are added at checkout. Payment is due in full at the time of booking through our secure third-party payment processor (Stripe). No service is scheduled, dispatched, or guaranteed until full payment has cleared. Square footage is measured as total finished area including the basement. Properties exceeding 2,000 sqft total are billed an additional $0.09 per sqft over 2,000 sqft total, calculated from the figure provided by the Client. Misrepresentation of square footage, property type, or condition entitles us to charge the corrected fee, reschedule or cancel the booking, and retain payment in full. Chargebacks initiated without first contacting support@listingprep.info are treated as a material breach and entitle us to recover all costs, including legal fees.

4. Client Responsibilities & Representations

The Client represents, warrants, and is solely responsible for: (a) providing accurate and complete property information including address, square footage, property type, access method, lockbox codes, alarm codes, and parking; (b) ensuring the property is decluttered, clean to a presentation-ready baseline, vacant of occupants, pets, contractors, and tradespeople during service, and free of hazards; (c) securing or removing all valuables, cash, prescription drugs, firearms, jewelry, electronics, fragile items, sentimental items, and personal effects prior to our arrival; (d) obtaining all necessary consents and permissions from property owners, tenants, occupants, condominium corporations, property managers, HOAs, neighbours, and any third party whose property or likeness may appear; (e) confirming compliance with all by-laws, MLS rules, real estate board rules, condominium rules, and applicable laws; and (f) complying with all reasonable instructions of our personnel on site. Any failure of the foregoing is at the Client's sole risk and cost.

5. Scheduling, Cancellations, Reschedules & No-Shows

Service dates are confirmed subject to team, vendor, weather, and equipment availability. All change requests must be submitted through our Change Request / Cancellation page. A non-refundable rescheduling fee of $25 per service per date changed applies. Cancellations made less than 48 hours before service, no-shows, lockouts, denied access, unsafe conditions, properties not in serviceable condition, or jobs aborted at our discretion are billed at 100% of the package price and are non-refundable. Cancelled package value, where eligible, may be issued as a non-transferable, non-cash service credit applied only to the same package on a future booking, and only to the same Client account. Service credits expire 12 months from issuance. Weather, traffic, equipment failure, illness, third-party vendor delays, and any other event outside our reasonable control may require rescheduling with no liability to ListingPrep.

6. Surface-Prep Cleaning — Limitations

Surface-prep cleaning is a light, presentation-focused tidy intended solely to enhance photography and is performed within a fixed time window. It is not a deep clean, move-in or move-out clean, post-construction clean, post-renovation clean, sanitization, disinfection, biohazard remediation, hoarding cleanup, pest treatment, exterior power-wash, window washing beyond reachable interior glass, carpet steam-clean, oven or fridge interior detail (unless explicitly purchased), or junk removal. We reserve the absolute right to refuse, abbreviate, or discontinue cleaning at any property we deem unsafe, unsanitary, hazardous, or beyond declared scope, with no refund. We are not liable for: pre-existing stains, damage to delicate or improperly installed surfaces, finishes that react adversely to standard cleaning agents, items not secured by the Client, or for cleaning incidentally affecting items the Client did not disclose. Each booking includes a single on-site cleaning visit capped at three (3) hours of labour, regardless of property size, level of soiling, or pre-existing condition. If the property cannot be brought to a presentation-ready baseline within that window, the cleaning will end at the 3-hour mark with no refund, partial refund, redo, or credit owed; the Client remains solely responsible for any additional cleaning required. Custom or extended cleaning packages may be arranged separately through our cleaning partner on written request and are billed independently of the booking.

7. Photography, Floor Plans & Virtual Staging

Photographs, iGuide tours, floor plans, and virtually staged renderings are delivered as digital files licensed to the Client on a limited, non-exclusive, non-transferable, non-sublicensable basis for the sole purpose of marketing the specific subject property until it is sold or de-listed. ListingPrep retains all copyright, moral rights, and underlying intellectual property in perpetuity. Use of deliverables for any other property, brokerage marketing outside the subject listing, social campaigns unrelated to the listing, training data, AI model training, resale, or licensing to third parties is prohibited and will be billed at our then-current commercial rate plus damages. Virtual staging is a digital simulationand does not represent the physical state of the property; the Client is solely responsible for any disclosure required by law, MLS, or governing real estate board, and for clearly indicating staged images as "virtually staged".

8. Signs, Lockboxes & Access

"For Sale" signs and signage hardware remain the property of the Client or the Client's brokerage upon installation. Lockboxes supplied as part of a package become the property of the Client upon installation. ListingPrep is not responsible for, and the Client expressly releases us from any liability arising from: lost, stolen, or shared lockbox codes; unauthorized access to the property by any party (including showing agents, contractors, cleaners, or unknown third parties); theft, vandalism, damage, injury, or loss occurring before, during, or after installation; sign damage from weather, vehicles, vandalism, municipal removal, or by-law enforcement; underground utility strikes where utilities were not properly marked; or any incident relating to access, entry, or use of the lockbox or key after installation. The Client is solely responsible for managing access, distributing codes, and complying with any condominium, brokerage, or municipal rules concerning signage and lockboxes.

9. Property Damage & Pre-Existing Conditions

We treat every property with reasonable care. However, the Client acknowledges that real estate listing preparation involves entry, movement of small items, ladder use, lighting equipment, cleaning chemicals, and minor staging adjustments. The Client agrees that ListingPrep is not liable for: pre-existing damage, latent defects, settling, loose fixtures, improperly installed finishes, water damage, mold, scratches or marks present prior to or not directly and conclusively caused by gross negligence of our personnel; damage to items the Client failed to secure, disclose, or remove; or any consequential or incidental damage. Any damage claim must be submitted in writing to support@listingprep.info within 48 hours of service, with timestamped photographs and the original booking number, or it is conclusively waived.

10. Limitation of Liability

To the maximum extent permitted by applicable law, ListingPrep, its owners, officers, employees, contractors, subcontractors, vendors, and affiliates shall NOT be liable for any indirect, incidental, special, consequential, exemplary, punitive, or aggravated damages of any kind, including without limitation: lost sales, lost commissions, lost listings, lost business opportunities, lost profits, lost data, reputational harm, emotional distress, property devaluation, delay in closing, deal collapse, MLS penalties, board complaints, or any third-party claim. Our total aggregate liability for any and all claims arising out of or relating to a booking, the services, the deliverables, or these Terms — whether in contract, tort (including negligence), statute, equity, or otherwise — is strictly, absolutely, and finally limited to the amount actually paid by the Client to ListingPrep for the specific service giving rise to the claim. ListingPrep is not liable for acts of God, weather, fire, flood, pandemic, government action, civil unrest, equipment failure, third-party vendor failure, internet or cloud-service outages, or any event outside our reasonable control.

11. Indemnification & Hold Harmless

The Client agrees to defend, indemnify, and hold harmless ListingPrep, its owners, officers, employees, contractors, subcontractors, vendors, agents, and affiliates from and against any and all claims, demands, losses, liabilities, damages, judgments, settlements, fines, penalties, costs, and expenses (including reasonable legal fees on a full indemnity basis) arising out of or related to: (a) the Client's breach of these Terms or any representation made herein; (b) any inaccurate, incomplete, or misleading information provided by the Client; (c) any claim by a property owner, tenant, occupant, neighbour, brokerage, board, condominium corporation, or third party concerning the property, the listing, the deliverables, the access provided, or the conduct of any party at the property; (d) the Client's use, misuse, or unauthorized distribution of any deliverable; (e) any personal injury or property damage occurring at the property other than that conclusively caused by ListingPrep's gross negligence; and (f) any disclosure obligation relating to virtual staging. This indemnity survives termination of these Terms.

12. Insurance & Independent Contractors

ListingPrep maintains commercial general liability insurance at customary industry levels. Certain services may be performed by qualified independent contractors operating under their own insurance and equipment. ListingPrep is not the agent, broker, fiduciary, employer of the Client's vendors, or legal representative of the Client and does not provide real estate, legal, tax, or financial advice. Nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship between the parties.

13. Refunds, Re-Shoots & Remediation

Once services have been rendered, all sales are final and non-refundable. Concerns regarding deliverables must be submitted in writing to support@listingprep.info within 5 business days of delivery, failing which deliverables are deemed accepted in full. ListingPrep, in its sole discretion, may re-edit, re-shoot, or otherwise remediate at no cost where it agrees there has been a material defect in our work, but is not obligated to issue any refund, partial refund, or service credit. Subjective preferences (style, mood, composition, weather, season, lighting, retouching choices) are not defects.

14. Privacy & Data

Information provided through our booking and account systems is used solely to deliver, coordinate, and improve the services, and to communicate with the Client. We do not sell personal information. Payment data is handled directly by Stripe and is never stored by ListingPrep. We may retain booking records, deliverables, and correspondence for as long as reasonably required for legal, tax, accounting, dispute-resolution, and portfolio purposes. By booking, the Client consents to ListingPrep using exterior images and non-identifying listing information in our marketing portfolio unless the Client opts out in writing prior to delivery.

15. Force Majeure

ListingPrep is not liable for any failure or delay in performance caused by events beyond our reasonable control, including without limitation: acts of God, severe weather, fire, flood, snow, ice, pandemic, epidemic, public health order, government action, war, terrorism, civil unrest, labour disruption, equipment failure, vehicle failure, traffic, utility outage, internet or cloud-service outage, or third-party vendor failure. Affected services will be rescheduled where reasonably possible.

16. Governing Law, Jurisdiction & Class Action Waiver

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any dispute, controversy, or claim arising out of or relating to these Terms or the services shall be resolved exclusively in the courts located in the Region of Waterloo, Ontario, and the Client irrevocably submits to the personal jurisdiction of those courts. The Client waives any right to participate in a class action, collective action, or representative proceeding against ListingPrep, and agrees that any claim must be brought solely on an individual basis.

17. Severability, Survival & Entire Agreement

If any provision of these Terms is held unenforceable, that provision shall be modified to the minimum extent required and the remainder shall continue in full force and effect. Sections 7 (IP), 9 (damage claim window), 10 (limitation of liability), 11 (indemnification), 13 (refunds), 14 (privacy), and 16 (governing law) survive termination. These Terms, together with the package description in effect at booking and any written addendum signed by ListingPrep, constitute the entire agreement and supersede all prior or contemporaneous communications.

18. Changes to These Terms

ListingPrep may update these Terms at any time. The version in effect at the time of a given booking governs that booking. Continued use of our services after an update constitutes acceptance of the updated Terms.

19. Contact

Questions regarding these Terms can be directed to support@listingprep.info.